Rules are made to be broken...sometimes.

from Shep Hyken

file under Customer Service

Companies make all sorts of rules, some good, some bad. They are usually to keep some consistency in their product or service, or they are for safety purposes, and often n order to maximize profits.

Empowering your employees to bend or break the rules when it benefits the customer is a powerful tool to guarantee both happy customers and employees.

Shep Hyken has an excellent post with a good story about ridiculous rules:

https://hyken.com/customer-service-training/ridiculous-interpretation-of-rules/

Photo by Mark Duffel on Unsplash