Answer your customers’ problems, not their questions

from Shep Hyken

File under: Customer Service

Has a salesperson ever answered your question, but didn’t actually tell you what you wanted to know? You are in good company.

Shep Hyken talks here about how to give your customers complete answers, not just answers.

https://hyken.com/customer-service-training/the-incomplete-answer/

Photo by Jon Tyson on Unsplash